Privacy Policy &
Terms of Service

Terms of Use

Effective Date: February 20, 2024
Date Last Updated: February 20, 2024

These Terms of Use (“Terms”) govern your use of our website at
www.listingleads.com (hereinafter our “Website”), (collectively our “Services”), and
are entered into by and between you and Mackin & Ferry, LLC, dba Listing Leads
(“Listing Leads,” the “Company,” “we,” “us,” or “our”). These Terms apply to “you” as
a user of the Services, including users browsing the Website (“you” or “User”).
YOU UNDERSTAND THAT THESE TERMS CONTAIN AN ARBITRATION PROVISION
CONTAINING A CLASS ACTION WAIVER, WHICH SHALL BE ENFORCEABLE
AGAINST YOU UNLESS CONTRARY TO GOVERNING LAW. PLEASE SEE SECTION 14
FOR MORE INFORMATION.
1. Legally Binding Terms
Please read these Terms carefully! By using our Services, registering for an
account, making a purchase, downloading materials, or clicking “I Agree” where
relevant, you agree to be bound by these Terms. If you do not want to agree to
these Terms, you must not access or use the Services. Supplemental terms may
apply to certain features of our Services and are incorporated into and form part of
these Terms.
We’re constantly modifying and improving our Services. Listing Leads may
introduce new features, change existing features, or remove features from the
Website, or Mobile App at any time and without notice. Unless explicitly stated
otherwise, the Terms will govern the use of any new features that augments or
enhance the current Services, including Listing Lead’s release of new resources
and/or new related websites or apps.
The Services are offered and available to users who are 18 years of age or older. If
you are under the age of 18, you must not access or use the Services.
2. Your Acceptance

By accepting these Terms or by accessing our Services, you acknowledge and agree
that you:
 Are at least 18 years of age;
 Have read and understand the Terms;
 Agree to be legally bound to the Terms and any other agreements or policies
incorporated herein by reference;
 Have the authority to accept the Terms on behalf of yourself in an individual
capacity or, if applicable, on behalf of a company, brokerage, or other
business entity that you represent; and
 Your use of the Services does not violate any law, rule or regulation, terms
and conditions, or other legally or contractually binding requirements to
which you are subject.
THESE TERMS SET FORTH THE LEGALLY BINDING TERMS THAT GOVERN YOUR
USE OF THE SERVICES. BY ACCESSING OR USING THE SERVICES YOU ARE
ACCEPTING THESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU
REPRESENT), AND YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT,
AUTHORITY, AND CAPACITY TO ENTER INTO THESE TERMS (ON BEHALF OF
YOURSELF OR THE ENTITY THAT YOU REPRESENT).  IF YOU DO NOT AGREE WITH
THE TERMS OR DO NOT HAVE THE RIGHT, AUTHORITY, OR CAPACITY TO ENTER
INTO THESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU
REPRESENT), YOU ARE PROHIBITED FROM ACCESSING OR USING THE SERVICES.
YOU FURTHER REPRESENT AND WARRANT THAT YOU ARE OTHERWISE LEGALLY
PERMITTED TO USE THE SERVICES IN YOUR JURISDICTION AND THAT LISTING
LEADS IS NOT LIABLE FOR YOUR COMPLIANCE WITH SUCH APPLICABLE LAWS.  
3. Changes to These Terms
We may revise and update these Terms from time to time in our sole discretion. All
changes are effective immediately when we post them. If changes to the Terms are
material, we will take reasonable measures to notify you and, if necessary, obtain
your consent. Please check this page frequently so you are aware of any changes,
as they are binding on you.
4. Your Privacy

The privacy of your personal information is important to us. Our Privacy
Policy explains how we use and share the information we collect. In addition to
these Terms, you also acknowledge and agree to the collection, use, and disclosure
of your personal information in accordance with our Privacy Policy which is
incorporated into these Terms by reference.
5. Access to Our Services
We reserve the right to withdraw or amend access to our Services, or any part of
the Services. Listing Leads will not be liable if for any reason all or any part of the
Services is unavailable at any time for any period. From time to time, we may
restrict user access to some parts of the Service, or the entire Services.
You are responsible for:
 Making all arrangements necessary for you to have access to the Services,
including but not limited to updating to the current version of the Mobile
App.
 Ensuring that all persons who access the Services through your Internet
connection are aware of these Terms of Use and comply with them.
5.1. Terms Applicable to Access
To access our platform and Mobile App, you must be registered with us
(“Registered Users”). If you sign up as a Registered User in your capacity as an
employee, representative, or agent of a company, brokerage, or other business
entity, you represent and warrant that you have all necessary authority to agree to
these Terms and legally bind the entity on whose behalf you are registering an
account.
Registering an account with us does not entitle you to any additional rights or
ownership interests that are not otherwise expressly granted under these Terms.
5.2. Registered User Acceptable Use Requirements
You are solely responsible for all activity conducted through the registered account.
Registered Users must abide by the following acceptable use requirements at all
times.

 Limited Access. You understand and agree that access to the registered
account is limited solely to you. You agree that you will not sell, rent, lease,
or grant access to your registered account.
 No Website Scraping. Registered Users must not harvest, extract, or scrape
data from our Services, using automated means or otherwise, unless
expressly authorized by Listing Leads for the purposes identified in your
agreement with us.
 Registration and Account Information. During the registration process,
you may be asked to provide certain registration details and other
information. It is a condition of your use of the Services that all of the
information you provide is correct, current, and complete. If your
information changes, you must update it. If you provide any information
that is, or we have reasonable grounds to suspect that the information is,
untrue, inaccurate, not current, or incomplete, Listing Leads may freeze,
block, or terminate your access to our Services and refuse any and all
current or future use of our Services (or any portion thereof). Further, you
agree that all information you provide to register with us is governed by our
Privacy Policy.
 Account Security. Registered Users will be given a username and password.
You must treat this information as confidential. Accordingly, Registered
Users must not share their username, password, or other security
information with any other person to access the Services. You agree to
notify us immediately of any unauthorized access to or use of your
username or password, or any other breach of security.
 No Illegal Use. Registered Users must not use their associated account for
any illegal, illicit, or unethical activity, including fraud, hacking, or any other
misuse.
 
5.3. Termination of Access
We reserve the right to suspend, discontinue, or terminate access to the Services
for any Registered Users without notice, or refuse any and all future use of the
Services if you fail to comply with these Terms or in our sole discretion for any or no
reason. You understand and agree that Listing Leads shall have no liability or
obligation to you in such an event.

In the event of any termination or discontinuation of your account, your ability to
access, visit and/or use the Services or any portion thereof, we reserve the right, in
addition to our other remedies, to reassign, and/or allow another user to use, your
username.
If you would like to close or terminate your registered account, you may do so at
any time by contacting us at support@listingleads.com.
6. Prohibited Uses for All Users
All Users must use the Services only for lawful purposes and in accordance with
these Terms of Use. You agree not to use the Services:
 In any way that violates any applicable federal, state, local, or international
law or regulation (including, without limitation, any laws regarding the
export of data or software to and from the US or other countries).
 To engage in any attack, hack, or exploit or to otherwise interfere with
Listing Leads’s Services.
 To harvest, extract, or scrape data from our Services, using automated
means or otherwise, unless expressly authorized by Listing Leads for the
purposes identified in your agreement with us.
 To transmit or procure the sending of any advertising or promotional
material, without our prior written consent, including any “junk mail,” “chain
letter,” or “spam” or any other similar solicitation. To impersonate or
attempt to impersonate the Company, a Company employee, another user,
or any other person or entity (including, without limitation, by using email
addresses or screen names associated with any of the foregoing).
 For the purpose of exploiting, harming, or attempting to exploit or harm
minors in any way by exposing them to inappropriate content, asking for
personally identifiable information or otherwise.
 Use any robot, spider, or other automatic device, process, or means to
access the Website, or Mobile App for any purpose, including monitoring or
copying any of the Content.
 Use any manual process to monitor or copy any of the Content on the
Website, or Mobile App for any other unauthorized purpose without our
prior written consent.
 Use any device, software, or routine that interferes with the proper working
of the Services.

 Introduce any viruses, trojan horses, worms, logic bombs or other material
which is malicious or technologically harmful.
 Attempt to gain unauthorized access to, interfere with, damage or disrupt
any parts of the Services or any server, computer or database connected to
the Services.
 To engage in any other conduct that restricts or inhibits anyone’s use or
enjoyment of the Services, or which, as determined by us, may harm the
Company or Users, or expose us to liability.
 
7. Intellectual Property Rights
7.1. Content
User acknowledges that the Services and its entire contents, features, and
functionality (including but not limited to all information, technology, software, text,
displays, images, video, and audio, and the design, selection, and arrangement
thereof) (the “Content”) are owned by Listing Leads, its licensors, or other providers
of such material and are protected by United States and international copyright,
trademark, patent, trade secret, and other intellectual property or proprietary
rights laws. User is only permitted to use the Content as expressly authorized by
Listing Leads.
These Terms do not transfer any right, title, or interest in the Website, Mobile App,
or Content to you, other than as expressly provided herein. You must not
reproduce, distribute, modify, create derivative works of, publicly display, publicly
perform, republish, download, store, or transmit any of the Content. User agrees
not to use or divulge to others any information designated by Listing Leads as
proprietary or confidential. Any unauthorized use of any Content contained on the
Services may violate copyright laws, trademark laws, and other applicable laws and
regulations.
EXCEPT AS SPECIFICALLY PERMITTED HEREIN, NO PORTION OF THE
INFORMATION ON THE SERVICES MAY BE REPRODUCED IN ANY FORM, OR BY
ANY MEANS, WITHOUT PRIOR WRITTEN PERMISSION FROM THE COMPANY.
YOU ARE PROHIBITED FROM MODIFYING, DISTRIBUTING, PUBLISHING,
TRANSMITTING, OR CREATING DERIVATIVE WORKS OF ANY SITE AND
PLATFORM CONTENT FOR ANY PURPOSES.

7.2. Agent Tools and Resources Available Through The Services
These Terms provide you a personal, revocable, limited, non-exclusive, royalty-free,
non-sublicensable, and non-transferable license to use the Agent Tools available for
download through our Services.
Subject to the restrictions herein, you may download and print the Agent Tools
solely for your personal use, provided you do not remove any copyright and/or
other applicable intellectual property notices. You may not display, perform, or
make derivative works based on, the Agent Tools, nor may you use the Agent Tools
in any form or format that would compete with Listing Leads.
Notwithstanding the foregoing license grant, you hereby acknowledge and agree
that Listing Leads does not transfer any ownership, intellectual property interest, or
title in and to the Services, Agent Tools, or any other resources we may include
under this limited license to you or anyone else. The terms of this limited license
shall survive any expiration or termination of these Terms in perpetuity.
We may, in our discretion, extend this limited license to other resources we make
available through our Services.
7.3. Trademark
The Listing Leads name, logo, and all related names, logos, product and service
names, designs, and slogans are trademarks of Listing Leads or its affiliates or
licensors. You must not use such marks without the prior written permission of
Listing Leads. All other names, logos, product and service names, designs, and
slogans on the Services are trademarks of their respective owners.
8. Reliance on Information Provided
The information presented on or through the Services is made available solely for
general information purposes. Occasionally there may be information on the
Services that contain typographical errors, inaccuracies, or omissions that may
relate to Service descriptions, availability, or our business. Listing Leads reserves
the right to correct any errors, inaccuracies, or omissions and to change or update
information at any time without prior notice.

Additionally, we do not warrant the accuracy or completeness of this information.
Any reliance you place on such information is strictly at your own risk. We disclaim
all liability and responsibility arising from any reliance placed on such information
by you or any other visitor to the Website, or Mobile App, or by anyone who may be
informed of any of its Content.
9. Interactions With Third Parties
9.1. Third-Party Links and Content
The Services may include links to or content provided by third parties. Listing Leads
does not maintain or own this content and we do not do not imply approval,
sponsorship, or endorsement of these other sites and we have not reviewed these
other sites. If you decide to leave our Website, or Mobile App to access third-party
sites, you do so at your own risk. You agree that Listing Leads does not assume
responsibility for any products, content, services, websites, advertisements, offers,
or information that is provided by third parties and made available through the
Services.
10. Termination of Access to Services
We reserve the right, in addition to our other remedies, to terminate, discontinue,
suspend or restrict the Services and/or your ability to access, visit, or use the
Services or any portion thereof, for any or no reason, with or without notice.
11. Disclaimer of Warranties
YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. THE SERVICES ARE PROVIDED
ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY
KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON
ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION
WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY,
ACCURACY OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE
FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE
COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES WILL BE ACCURATE,
RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED,
THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF

VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES WILL
OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED
TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS
FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE
EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
12. Limitation on Liability
IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE
PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR
DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN
CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, ANY WEBSITES
LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY
SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER
WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO,
PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF
REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS
OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT
(INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF
FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED
OR LIMITED UNDER APPLICABLE LAW.
13. Indemnification
You agree to defend, indemnify and hold harmless the Company, its affiliates,
licensors and service providers, and its and their respective officers, directors,
employees, contractors, agents, licensors, suppliers, successors and assigns from
and against any claims, liabilities, damages, judgments, awards, losses, costs,
expenses or fees (including reasonable attorneys’ fees) arising out of or relating to
your violation of these Terms of Use or your use of the Services.

14. Governing Law and Jurisdiction
All matters relating to the Services, and these Terms of Use, and any dispute or
claim arising therefrom or related thereto (in each case, including non-contractual
disputes or claims), shall be governed by and construed in accordance with the
internal laws of the State of Texas without giving effect to any choice or conflict of
law provision or rule (whether of the State of Texas or any other jurisdiction).
To the extent not subject to the arbitration provision in Section 15 below, any legal
suit, action, or proceeding arising out of, or related to, these Terms of Use or the
Services shall be instituted exclusively in the federal courts of the United States or
the courts of the State of Texas, in each case located in the Dallas County court,
although we retain the right to bring any suit, action or proceeding against you for
breach of these Terms of Use in your country of residence or any other relevant
country. You waive any and all objections to the exercise of jurisdiction over you by
such courts and to venue in such courts.
15. Dispute Resolution
If you have any issue or dispute with Listing Leads, you agree to first contact us at
support@listingleads.com and attempt to resolve the dispute with us informally. If
we are not able to resolve the dispute with you informally, both parties agree to
resolve any claim, dispute, or controversy (excluding claims for injunctive or other
equitable relief) arising out of or in connection with or relating to these Terms by
binding arbitration by the American Arbitration Association (“AAA”) under the
Commercial Arbitration Rules and Supplementary Procedures for Consumer
Related Disputes then in effect for the AAA, except as provided herein.
Unless both parties agree otherwise, the arbitration will be conducted in Dallas
County, Texas. Each party will be responsible for paying their respective AAA filing,
administrative and arbitrator fees in accordance with AAA rules. The award
rendered by the arbitrator shall include costs of arbitration, reasonable attorneys’
fees, and reasonable costs for expert and other witnesses, and any judgment on
the award rendered by the arbitrator may be entered in any court of competent
jurisdiction. Nothing in this Section shall prevent either party from seeking
injunctive or other equitable relief from the courts for matters related to data
security, intellectual property, or unauthorized access to the Services.

ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT
AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE
PROCEEDING, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT
CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AGREE THAT, BY
ENTERING INTO THESE TERMS, YOU AND THE COMPANY ARE EACH WAIVING THE
RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
16. Waiver and Severability
Listing Leads failure to monitor or enforce a provision of these Terms does not
constitute a waiver of its right to do so in the future with respect to that provision,
any other provision, or these Terms as a whole.
If any provision of these Terms of Use is held by a court or other tribunal of
competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such
provision shall be eliminated or limited to the minimum extent such that the
remaining provisions of the Terms of Use will continue in full force and effect.
17. Entire Agreement
These Terms and our Privacy Policy, subject to any amendments, modifications, or
additional agreements you enter into with Listing Leads, shall constitute the entire
agreement between you and Listing Leads with respect to the Services and any use
of the Services.
18. Contact Us
If you have any questions or comments about these Terms please contact us at: support@listingleads.com



Privacy Policy‍

Effective Date:  February 19, 2024
Last Updated February 19, 2024
‍

This Privacy Policy helps you understand how Mackin & Ferry, LLC, dba Listing
Leads (“Listing Leads”), our affiliates, and subsidiaries collect, use, and share your
Personal Information when you engage with us online or offline, such as when you
visit our website (“Site”), use our platform or mobile app, or attend our events and
trainings (collectively referred to as our “Services”).
1. What Information We Collect
We collect information that identifies, describes, or is reasonably capable of being
associated with you (“Personal Information”). The following discusses the
categories of Personal Information we collect, the sources we collect information
from, and the business or commercial purposes for which we use your Personal
Information.
1.1. When You Visit Our Site
We may collect the following Personal Information directly from your activity on our
Site.
 Geolocation information, such as your IP address, which links to the region
you live in.
 Commercial information, such as information about the Services you use
and products you order.
 Inferences and preferences, such as the Services you prefer, your
communications preferences, and other inferences drawn.
 Internet and network information, as described in the next section on
Cookies, if you visit our Site we automatically collect information about your
browsing and search history, interaction with the features of our Site, and
responses to advertisements.

We use this information to operate our Site, improve and customize our products
and Services, understand how we can exceed your expectations, and evaluate the
effectiveness of our marketing and advertisements.
We may share some of this Personal Information with our service providers, such
as data analytics providers, social networks, and marketing and advertising
providers so they can help us audit the quality and effectiveness of advertisements,
serve our advertisements or marketing material, and provide similar services. We
may also share some of your Personal Information with third parties when you
direct us to intentionally disclose your Personal Information to these third parties.
 
1.2. When You Register for a Coaching Consultation
When you sign up for a free coaching consultation with us, we collect the following
Personal Information from you.
 Personal identifiers, such as your name, phone number, and email address.
 Professional or employment related information, such as the name of the
company you work for, your job function, and information about your
license, if applicable.
We use your Personal Information to contact you about our coaching consultation
offer and provide your requested Services. We may also use this information to tell
you about our products, Services, or other offers you might find interesting.
We may share this information with our marketing providers to serve
advertisements or marketing material and provide similar services.
 
1.3. If You Make a Purchase
If you purchase tickets for our events, order one of our training products or other
merchandise, or purchase one of our on demand training videos we collect the
following information from you.

 Personal identifiers, such as your name, phone number, email address, and
mailing address.
 Professional or employment-related information, such as the name of your
company and information about your industry, if you include this
information at checkout.
 Financial information, such as your payment card information.
 Inferences and preferences, such as any preference information you provide
in the order notes.
We use this information to fulfill your orders and process your payment. We also
use your information to provide you a receipt or order confirmation, deliver order
updates, and otherwise communicate with you about our products and Services.
We share your Personal Information with service providers which assist us with
payment processing, data analysis, email and hosting services, or customer service
and support.
 
1.4. If You Access
If you subscribe to our platform or download the mobile app we collect the
following Personal Information directly from you.
 Personal identifiers, such as your name, phone number, email address, and
mailing address.
 Professional or employment-related information, such as the name of your
company and information about your industry.
 Audio, visual, or similar information, such as your profile photo if you
provide one and video recordings of your face to face coaching sessions, if
you chose to have your sessions recorded.
 Commercial information, such as the Services and products you purchase.
 Social media information, such as your profile URL or user ID if you provide
this information.
 Geolocation information, such as your IP address, which links to the region
you live in.
 Commercial information, such as information about the Services you use,
your subscriptions with us, and products you order.

 Inferences and preferences, such as your business goals, communications
preferences, and other inferences drawn.
 Internet and network information, as described in our Cookie Policy below,
we automatically collect information about your browsing and search
history, interaction with the features of illūm, and responses to
advertisements.
The main reason we use your Personal Information is to provide our Services and
help you grow your business. We may also use this information to communicate
with you about your account and tell you about our products and Services.
We share your Personal Information with service providers which assist us with
data analysis, email and hosting services, or customer service and support.
 
1.5. If You Join Our VIP List or Download Our Agent
Tools
If you register for Listing Leads’s VIP List or download one of our resources, we
collect the following Personal Information directly from you.
 Personal Identifiers, such as your name, email address, city, state, and
country.
 Professional or employment-related information, such as your company
name and job function.
We use this information to communicate with you and provide you information
about our Services and events that may be relevant to you. We may share this
Personal Information with our marketing service providers to serve advertisements
or marketing material on our behalf.
 
1.6. If You Request a Private Event
If you fill out our online webform to request a private event, we collect the following
Personal Information from you.

 Personal identifiers, such as your name, email address, and phone number.
 Professional or employment-related information, such as your company
name and job function.
 Inferences and preferences, such as how many attendees are in your group
and any other preference information you provide.
We use this information to contact you about our Services and schedule your
private training event.
 
1.7. If You Participate in Our Events or a Contest or
Sweepstakes
When you attend an event or participate in a contest, sweepstakes, or similar event
hosted by Listing Leads or one of our partners, we may collect personal identifiers
from you, such as your name, age, number, email address, or mailing address. We
use this information to run the sweepstakes or promotion. We may also use this
information to contact you about other events, promotions, or opportunities.
We share this information with our sponsors or other companies which assist us in
running the event or promotion. We may also share some of your Personal
Information with our marketing service providers to serve advertisements or
marketing material and provide similar services.
1.8. When You Subscribe to Our Online Training
When you enroll in our online training subscription we collect the following
Personal Information directly from you.
 Personal identifiers, such as your name, email address, phone number, and
mailing address.
 Professional or employment-related information, such as your company
name, work phone number, and job title.
 Financial information, such as your payment card number, expiration date,
and billing address.

We use your Personal Information to provide our Services. We may also use this
information to communicate with you about your training subscription and tell you
about other products, Services, or offers you might find interesting.
We share your Personal Information with service providers which assist us with
payment processing, email and hosting services, or customer service and support.
 
1.9. Subscribe to Listing Lead’s Podcast
If you subscribe to Listing Lead’s Podcast, we collect personal identifiers from you,
such as your name, email address, or location information. We use this information
to tell you about Listing Lead’s Podcasts and update you when a new episode is
available. We share your Personal Information with service providers which assist
us with marketing and email services.
1.10. If You Request Technical Support Online
If you make a request to Listing Leads Technical Support using our online portal, we
collect the following Personal Information directly from you.
 Personal identifiers, such as your email.
 Commercial information, such as information about the Services you use,
your subscriptions with us, and products you order.
We use this information to provide technical support, communicate with you, and
improve our Site and app. We share this information with service providers which
provide customer service and support on our behalf.
 
1.11. If You Contact Us
If you contact us by using the Tom Bot, sending us an email, or by calling our
customer service, we may collect the following Personal Information.

 Personal identifiers, such as your name, account number, email address,
and phone number.
 Professional or employment-related information, such as your company
name, work phone number, job title, and information about your license, if
applicable.
 Commercial information, such as your order or subscription information and
purchasing history with Listing Leads.
 Inferences and preferences, such as your feedback or other information you
may provide.
We use this information to provide customer service; respond to your requests for
help, comments, or concerns; and to improve our products and Services. We may
share this information with service providers which provide customer service and
support on our behalf.
2. Our Cookie Policy
Our Site uses cookies, web beacons, and similar tracking technologies (“Cookies”)
to provide, customize, evaluate, improve, and secure our services. A Cookie is a
small piece of text that is placed on your website browser when you visit a website.
Some Cookies are only stored temporarily and destroyed each time you close your
web browser. Our Site also uses persistent Cookies, which do not delete when you
close your browser and may collect and store data for a set period of time after
you’ve left our Site. You can find out more about Cookies in general and how they
work at  Cookiepedia .
2.1. How We Use Cookies
We use Cookies for the following purposes:
 Website Functionality. Cookies help us run our Site securely and enable
basic functions like page navigation. We also use Cookies to enable our
online chat box and provide customer support.
 Performance and Analytics. Cookies help us analyze how you interact with
our Site. These cookies enable us to monitor and improve website
performance, services, and your experience.
 Cookies allow us to deliver advertisements that are meaningful to you. Our
advertising partners may use Cookies to build a profile of your interests,

deliver relevant advertising on other websites, and measure the efficiency of
the advertisements.
2.2. How to Manage Cookies
If you wish to prevent Cookies from tracking your activity on our Site or visits across
multiple websites, you can set your browser to block certain Cookies or notify you
when a Cookie is set. If you block Cookies, certain features on our website may not
work. For more information on how you can customize your browser’s Cookie
setting please visit the link to your web browser below:
 Google Chrome
 Safari
 Internet Explorer
 Mozilla Firefox
3. Information Regarding Children
Our Site and Services are intended for users who are 18 years or older. Accordingly,
we do not knowingly collect information from children under 13 years old. If
we become aware that we have collected information from a child under 13 years
old, we will delete such information from our records. If you are a parent or legal
guardian and believe your child has given us information and you did not provide
consent, please contact us at support@listingleads.com.
4. Your Privacy Rights
4.1. Texas Specific Rights
If you are a Texas Resident, you may have additional rights under the Texas
Consumer Privacy Act (“CCPA”).
To the extent Listing Leads collected your Personal Information while you were
acting in your capacity as an owner, director, officer, employee, or contractor of a
business (“B2B Contacts”), then these Texas Specific Rights do not yet apply to you.
B2B Contacts include real estate agents acting on behalf of a broker and individuals
who are operating under a broker license.

Additionally, if we collected Personal Information about you in your role as an
applicant, employee, or independent contractor, this Policy does not apply to you.
Please contact Human Resources at hr@listingleads.com if you have questions
about Personal Information related to your application or work with Listing Leads.
4.1.1. The Right to Request More Information
If you are not a B2B Contact, you may have the right to request more information
about how we have treated your Personal Information in the past 12 months,
including:
 The categories of Personal Information we collected about you;
 The categories of sources from which we collected that information;
 Our business or commercial purpose for collecting or selling that
information;
 The categories of third parties with whom we shared that information; and
 The specific pieces of Personal Information we collected about you.
4.1.2. The Right to Request Access
If you are not a B2B Contact, you may also have the right to receive a copy of your
Personal Information.
4.1.3. The Right to Request Deletion
Under certain conditions, you may have the right to request that we delete your
Personal Information. However, we may decline to process this request if we
believe we have an applicable exception under the law.
4.1.4. Third-Party Marketing and Selling
The CCPA requires notice and an opportunity to opt-out from certain disclosures of
Personal Information considered to be a “sale” as defined in the CCPA. Listing Leads
may collect your internet and network information, including unique online
identifiers, internet and network activity, device identifier, Internet Protocol
address, browsing history, search history, and information about how you interact
with our Site. We may disclose this information to third-party marketing companies,
social media platforms, or data analytics providers that support our online

marketing efforts, deliver meaningful ads to you, and help us improve the use of
our Services.
Our Site is not intended for use by individuals under the age of 18. Accordingly, we
do not knowingly collect or disclose information from individuals under 16 years
old.
You or your Authorized Agent may request to opt-out of certain disclosures of your
Personal Information by submitting a request to support@listingleads.com. You
may also opt-out by clicking on the “Do Not Sell My Personal Information” link at the
footer of any webpage.
4.1.5. How to Exercise these Rights
To submit a request to exercise these rights you may use one of the following
methods:
 Email: support@listingleads.com
Please direct all requests to the attention of Privacy Compliance. Please clearly state
that the request is related to “Your Texas Privacy Rights,” indicate which type of
request you are making, and provide your name, street address, city, state, zip code
and an e-mail address or phone number where you may be contacted. We are not
responsible for notices that are not labeled or sent properly or that do not include
complete information.
4.1.6. Verification
Before responding to your request, we must first verify your identity using Personal
Information you recently provided to us. If we are not able to verify your request we
will contact you for more information. If we are unable to verify your identity after a
good faith attempt, we may deny the request and, if so, will explain the basis for the
denial.
4.1.7. Designating an Authorized Agent
You may designate someone to submit requests and act on your behalf (an
“Authorized Agent”). To do so, you must provide us with written permission to
allow your Authorized Agent to act on your behalf. If necessary, we may also

require you to verify your identity before we disclose Personal Information to your
Authorized Agent.
4.1.8. Do Not Track Requests
Some web browsers or smartphones have the ability to set “Do Not Track” requests
to block user activity from being tracked across web pages or devices. Our Site does
not recognize “Do Not Track” signals.
4.1.9. No Discrimination
We will not unlawfully discriminate against you for exercising any of these rights.
4.2. Canada Privacy Rights
Likewise, if you are in Canada, you have additional rights as expressed in the
Personal Information Protection and Electronic Documents Act (“PIPEDA”) or
substantially similar provincial legislation as may be applicable. This includes the
right to request more information and the right to access or delete your Personal
Information.
 
To submit a request to exercise your privacy rights you may use one of the
following methods:
 Email: support@listingleads.com
Please direct all requests to the attention of Privacy Compliance. Please clearly state
that the request is related to “Your Canadian Privacy Rights” indicate which type of
request you are making, and provide your name, street address, city, province,
postal code and an e-mail address or phone number where you may be contacted.
4.3. European Union Privacy Rights
If you are located in the EEA or UK, you have specific rights over your Personal
Information.

4.3.1.      You Have the Right to Access
You have the right to obtain a copy of your Personal Information. We may charge
you a small fee for this service.
4.3.2.      You Have the Right to Rectification
You have the right to request that we correct any information you believe is
inaccurate. You also have the right to request we complete information you believe
is incomplete.
4.3.3.      You Have the Right to be Forgotten
Under certain conditions, you have the right to request that we delete your
Personal Information.
4.3.4.      You Have the Right to Restrict Processing
Under certain conditions, you have the right to object to the processing of your
Personal Information.
4.3.5.      You Have the Right to Data Portability
Under certain conditions, you have the right to request we transfer Personal
Information we have collected about you either to another organization or directly
to you.
4.3.6.      How to Exercise Your Rights
If you make a request, we have one month to respond to you. To submit a request
to exercise these rights please contact us:
 Email: support@listingleads.com
For all requests, please clearly state that the request is related to “Your European
Privacy Rights” and provide your name, street address, city, state, zip code and an
e-mail address or phone number where you may be reached. We may require you
to verify your identity before we may respond to you.

Although we hope that we can resolve any question or concern you may have, you
always have the right to lodge a complaint with the supervisory authority in your
jurisdiction.
5. Data Storage & Access
Listing Leads is based in Texas. All Personal Information collected by us will be
stored and accessed in the United States.  As such, it will be subject to laws of the
United States.
6. Legal Disclaimer
Nothing in this Privacy Policy restricts Listing Lead’s ability to:
 Comply with federal, state, or local laws;
 Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena,
or summons by federal, state, or local authorities;
 Cooperate with law enforcement agencies concerning conduct or activity
that the business, service provider, or third party reasonably and in good
faith believes may violate federal, state, or local law;
 Exercise or defend legal claims;
 Detect security incidents and protect against fraudulent or illegal activity and
prosecute those responsible for such activity; or
 Transfer Personal Information as part of a merger or acquisition, dissolution
of Listing Leads, or in the event of bankruptcy or any other transaction in
which a third party assumes control of all or part of Listing Leads.
7. External Links
When you use this Site, you may find links to other websites we don’t own or
control. We are not responsible for the content or any other aspect of these third-
party sites, including their collection of your Personal Information. You should
review their terms and conditions and privacy policies before proceeding to that
site.
8. Updates to this Privacy Policy

This Privacy Policy is reviewed and updated regularly. If we change this Policy, we
will post the updated Privacy Policy here and those changes will go into effect on
the “last updated” date shown above. We will not use or share your Personal
Information for materially different purposes without first taking reasonable steps
to provide you notice.
9. Questions and Contact Us

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Fulfillment Policy

Introduction

Our commitment to providing exceptional service to our customers includes clarity and transparency in how we fulfill orders. Below, you will find detailed policies regarding refunds, deliveries, returns, and cancellations. We believe in building trust with our customers by outlining clear, fair, and comprehensive guidelines that govern the transactions on our platform.

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Refund Policy

• Eligibility: Customers are eligible for a refund if the received product or service is defective or not as described on our website. Requests for refunds must be made within 30 days of the charged date.
• Process: To initiate a refund, customers should contact our customer service department with their order number and a description of the issue. Once approved, refunds will be processed to the original method of payment within 7-10 business days.

• Subscriptions: Subscriptions can be canceled at any time. However, cancellations made after the billing date will not affect the current billing cycle but will apply from the next cycle.

Amendments

We reserve the right to amend these policies at any time to better serve our customers and comply with legal requirements. Amendments will be communicated through our website and will take effect immediately upon posting.

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Contact Information

For any questions or concerns regarding our fulfillment policies, please contact our customer service team through our website's contact form or directly at support@listingleads.com. We are here to assist you with any issues or inquiries related to your orders.

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